EFQM- Business Excellence
Introduction
In todays competitive market place, organisations need to continually revue Business Operations. This can be done by applying a range of business related models. Current trends lead us towards looking at Business Excellence models, for example Total Quality Management (TQM), Investors in People (IIP), and in particular the European Federation for Quality Management (EFQM) business model. Such a model allows us to compare and present activities with those associated with high performances related to specific sector needs. In doing so reviewing "enable us and outcomes".
Format
Training will be held in a relaxed, friendly environment which is conducive to the learning process. Delegates will be actively encouraged to take part in every aspect. The whole period will be highly participative with formal trainer input being complemented by exercises, discussions and regular feedback sessions.
Delegates will need to log the main learning points as the course progresses. This will ensure that not only workshop objectives are being met, but help delegates develop appropriate workplace action plans.
Aim
This one day workshop allows delegates to understand and explore the application of the Business Excellence model to their organisations.
Objectives
At the end of the work shop delegates will be able to :-
• Understand Key Principles of the Business Excellence Model
• Recognise "importance of enablers required to achieve Business Excellence
• Recognise and measure associated outcomes from above
• Understand the need for an appropriate culture to support the same
• Apply key principles of the model to their own work place
• Develop appropriate work place action plans
Available upon request subject to sufficient bookings.
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